Monday, 19 September 2011

4. Arguments for and against self-regulation


BMS 405 PUBLIC RELATIONS III

HANDOUT 4:
ARGUMENTS FOR AND AGAINST SELF-REGULATION


This is an extract from ‘Self-Regulation and the Media’ by Angela J. Campbell. The full article is here.



Definition of Self-Regulation

The term self-regulation means different things to different people.

To devise a definition it is useful to break apart the term “self-regulation.” The word “self” refers to the actor. It could mean a single company. More commonly, however, it is used to refer to a group of companies acting collectively, for example, through a trade association.

The word “regulation” refers to what the actor is doing. Regulation has three components: (1) legislation, that is, defining appropriate rules; (2) enforcement, such as initiating actions against violators; and (3) adjudication, that is, deciding whether a violation has taken place and imposing an appropriate sanction.

Thus, the term “self-regulation” means that the industry or profession rather than the government is doing the regulation. However, it is not necessarily the case that government involvement is entirely lacking.

Instead of taking over all three components of regulation, industry may be involved in only one or two. For example, an industry may be involved at the legislation stage by developing a code of practice, while leaving enforcement to the government, or the government may establish regulations, but delegate enforcement to the private sector. Sometimes government will mandate that an industry adopt and enforce a code of self-regulation.

Often times, an industry will engage in self-regulation in an attempt to stave off government  regulation. Alternatively, self-regulation may be undertaken to implement or supplement legislation.


Arguments in Favor of Self-Regulation

The claimed advantages of self-regulation over governmental regulation include efficiency, increased flexibility, increased incentives for compliance, and reduced cost. For example, it is argued that industry participants are likely to have superior knowledge of the subject compared to [a] government agency.

Therefore, it is more efficient for government to rely on the industry’s collective expertise than to reproduce it at the agency level.

This factor may be particularly important where technical knowledge is needed to develop appropriate rules and determine whether they have been violated.

Second, it is argued that self-regulation is more flexible than government regulation.

It is easier for a trade association to modify rules in response to changing circumstances than for a government agency to amend its rules. Not only are government agencies bound to follow the notice and comment procedures of the Administrative Procedure Act, but it is often difficult for an agency to obtain the political support and consensus needed to act. It is argued that industry is better able to determine when a rule may be changed to result in better compliance. Moreover, self-regulation can be more tailored to the particular industry than government regulation. While “command and control” regulation may have worked well in the past when addressing near monopolies, it does not work well with different types of market failures.

Given the sheer magnitude of individual problems, general rules may lead to absurd results.

Another argument in support of self-regulation is that it provides greater incentives for compliance. It is thought that if rules are developed by the industry, industry participants are more likely to perceive them as reasonable. Companies may be more willing to comply with rules developed by their peers rather than those coming from the outside.

Fourth, it is argued that self-regulation is less costly to the government because it shifts the cost of developing and enforcing rules to the industry.

Of course, the government may still be involved in supervision, but supervision requires fewer resources than direct regulation. Indeed, Ian Ayres and John Braithwaite argue that self-regulation is an attractive alternative to direct government regulation because the state “cannot afford to do an adequate job on its own.”

They acknowledge, however, that self-regulation will only result in a net reduction of cost if the costs to industry are lower than the government’s cost savings.

Self-regulation may also be justified where the rules or adjudicatory procedures differ from the surrounding community or the rules of the surrounding community are inapplicable. Specifically, the argument is sometimes made with respect to the Internet, where jurisdictional and sovereignty issues make it difficult for nations to enforce their laws.

Finally, self-regulation may be used instead of governmental regulation to avoid constitutional issues.

For example, it is doubtful under the [United States] First Amendment whether government can prohibit the advertising of alcoholic beverages.

However, no constitutional question arises if a [television] station or group of stations independently decides not to accept alcohol advertising.

Arguments Against Self-Regulation

Critics of self-regulation question the basis for the arguments in favour of self-regulation. For example, while acknowledging that industry may possess greater technical expertise than government, Professor Peter Swire questions whether companies will use that expertise to the benefit of the public, suggesting instead that they are more likely to employ their expertise to maximize the industry’s profits.

Similarly, the idea that industry will comply more willingly with its own regulations than those imposed from the outside seems somewhat weak where industry is actively involved in developing  regulations at the agency.

Other criticisms are directed against self-regulation itself. Leaving regulation to the industry creates the possibility that industry may subvert regulatory goals to its own business goals; or as one article put it, “self-regulators often combine—and sometimes confuse—self-regulation with
self-service.”

Self-regulatory groups may be more subject to industry pressure than government agencies. Moreover, the private nature of self-regulation may fail to give adequate attention to the needs of the public or the views of affected parties outside the industry.

Many question the adequacy of enforcement in self-regulatory regimes.

Industry may be unwilling to commit the resources needed for vigorous self-enforcement.

It is also unclear whether industry has the power to enforce adequate sanctions. At most, a trade association may punish noncompliance with expulsion. Whether expulsion is an effective deterrent depends on whether the benefits of membership are important.

In many cases, expulsion or other sanctions, such as denial of the right to display a seal, are insufficient.

Without adequate incentives to comply, “bad actors” will be unlikely to comply, and the “good actors” that do comply will be placed at a competitive disadvantage.

Where a company can make greater profit by ignoring self-regulation than complying, it is likely to do so, especially where noncompliance is not easily detected by the consumer or likely to harm the particular company’s reputation.

Like cartels, self-regulatory frameworks may unravel because of cheaters.

On the other hand, when enforcement actions are taken, concerns are raised about the exercise of unreviewable discretion.

Another problem with self-regulation is that it can facilitate anticompetitive conduct.

Self-regulation involves competitors getting together to agree on how they will conduct their business. As one article points out, this type of agreement inherently raises antitrust issues, and agreements by professional organizations have sometimes been challenged by the government under antitrust laws.



Thursday, 8 September 2011

3 PR ethics - introduction


BMS 405 PUBLIC RELATIONS III

HANDOUT 3:
PUBLIC RELATIONS ETHICS, INTRODUCTION

This is an extract from Ethics and Public Relations, by Shannon A. Bowen. Please read the full article which can be found here http://www.instituteforpr.org/topics/ethics-and-public-relations/

Is There Such a Thing as Public Relations Ethics?
Current research supports a historical trend of associating public relations with all things unethical – lying, spin-doctoring, and even espionage. Many critics argue that there can be no ethical public relations because the practice itself is akin to manipulation and propaganda. An unfortunate belief among many journalists, policy makers, and laymen is the belief that the term ‘public relations ethics’ is an oxymoron: either an unreal possibility, or smoke and mirrors to hide deception.
Groups like the Center for Public Integrity (http://www.publicintegrity.org/default.aspx) criticize the public relations industry for a lack of ethics, counting the influence of public relations and lobbying as one of the primary threats to truthful journalism. Other groups like Corporate Watch (http://www.corporatewatch.org.uk/?lid=1) are less restrained in their criticism and consider public relations firms and professionals as deliberately unethical:

There is a considerable body of evidence emerging to suggest that modern public relations practices are having a very significant deleterious impact on the democratic process … by giving vested interests the opportunity to deliberately obfuscate, deceive, and derail public debate on key issues the public relations industry reduces society’s capacity to respond effectively to key social, environmental and political challenges. (http://www.corporatewatch.org.uk/?lid=1570)

Are these critiques justified and warranted? Adding fuel to the fire are the actions of some public relations firms themselves. One of the most notable headlines was the representation of “Citizens for a Free Kuwait” by well-known public relations firm Hill and Knowlton, who created false testimony delivered to the Congressional Human Rights Caucus (http://www.corporatewatch.org.uk/?lid=377). News broke later that the Kuwaiti government sponsored this front group in order to convince the US to enter the 1992 Gulf War. Critics (Stauber & Rampton, 1995) charge that Hill and Knowlton was successful in this effort because of its disregard for ethics. In the wake of this controversy, one Hill & Knowlton executive notoriously reminded staff: “We’d represent Satan if he paid” (http://backissues.cjrarchives.org/year/92/5/pr.asp).

Amid the scandal caused by the lack of honest and open communication during numerous corporate crises, such as Enron (Bowen & Heath, 2005), and the ethical blunders of public relations firms themselves, public relations faces an identity crisis. Is ethical public relations even possible? Are public relations professionals really “the ‘invisible men’ who control our political debates and public opinion, twisting reality and protecting the powerful from scrutiny” as charged by P.R. Watch (http://www.prwatch.org/cmd/prwatch.html) and similar groups?

2 Introduction to Ethics

BMS 405 PUBLIC RELATIONS III

HANDOUT 2:
INTRODUCTION TO ETHICS


Definitions

Ethics is about the grey areas in our lives. When moral decisions are black-and-white, knowing what we should do is easy. We may not do the right thing, but there is no question about what we ought to do.
In simple terms, morality is the right or wrong (or otherwise) of an action, a way of life or a decision, while ethics is the study of such standards as we use to judge such things.

For example abortion may be ‘moral’ or ‘immoral’ according to the right or wrong code we employ but ‘ethics’ tells us why we call it immoral or moral and how we make up our minds.

Ethics is sometimes called moral philosophy; we use it to criticise, defend, promote, justify and to answer questions of morality, such as:
  • How should we live and treat one another?
  • What are right and wrong?
  • How can we know or decide?
  • Where do our ethical ideas come from?
  • What are rights? Who or what has them?
  • Should we coerce one another?
  • Can we find an ethical system that applies to everyone?
  • What do we mean by duty, justice and other similar concepts?

Why study ethics?

Of all the areas of philosophy, ethics is the one that seems most relevant to us because everyone is making ethical decisions all the time whether they know it or not.

Making the right ethical decision is not a job for a philosopher. We all have to make ethical decisions all the time.

Ethical theory can help us to make decisions. We can use theory to help us to decide if the standards of behaviour we currently use are the right ones. Are they based on sound assumptions, or could we think otherwise? Are we applying them correctly, or as best we could? Perhaps most importantly, are there alternatives we have not yet considered?

There are many such issues that are typically studied according to the separation of ethics into three sub-branches:

Metaethics: the study of where ethical ideas came from and what they mean. In particular, is there an ethical system that isn’t based on our own opinions that we can use in any situation at any time or place?

Normative ethics: the search for a principle (or principles) that guide or regulate how we behave - that tell us what is right or wrong. A norm is just another way of saying ‘standard’, so normative ethics is the attempt to find a single test for what is moral behaviour  - and what does not.

Applied ethics: the study of specific problems or issues by using moral ideas from normative ethics and based on the lessons of metaethics.

Ethical theories

Here are some of the main ethical theories.

Ethical egoism – (from  Epicurus, a Greek philosopher)

People only care about themselves and everyone is looking out for themselves.

Ethical egoists say that’s the way it ought to be.

The wise person is prepared to lie if there is no risk of being found out, but we can’t be sure our lies won’t be found out.

Following Epicurus, Thomas Hobbes described life as ‘nasty, brutish and short’ Adam Smith – the father of capitalism – advised every person to seek his or her own profit.

Even though egoism is everywhere, most ethical thinkers say the selfishness of the principle is morally repugnant. It means anyone can do what they want to without worrying about anyone else.

Utilitarianism – (from John Stuart Mill, an Englishman

An act is good or bad depending on its consequences.

Mill supported Epicurus in that pleasure in life is the only consequence that matters. But the pleasure should not be personal.

Utilitarianism seeks the greatest happiness for the greatest number of people (you care about what happens to all people). But with Utilitarianism it is possible for one person to be sacrificed for the greater good of the group, even if that person doesn’t deserve it.

The principle of utility is difficult to apply in specific cases.

The Categorical Imperative (from Immanuel Kant, a German philosopher)

Utilitarians cared about consequences – an act is good or bad depending on how things turn out. But according to Kant an act is either ‘right or wrong’ and there is no in between.

Kant said it was the duty of everyone to tell the truth, even if it meant they got into trouble for doing so

Kant introduced the idea of the ‘Categorical imperative’ which means people had a duty to be ethical without exception.

Self Evident Duties (from W D Ross, a British man)

Ethics is a matter of doing our duty. (1930). Ross listed six basic duties ranked in order of importance:
1.      Fidelity - Do no harm to others
2.      Reparation – Make amends to those we have hurt
3.      Gratitude – Repay those who have helped us
4.      Justice – Treat people as well as they deserve
5.      Beneficence – Help others when we can
6.      Self-improvement – Better oneself.

Ross believed right actions are obvious to anyone who wants to be good.

Justice as Fairness (from John Rawls, an American)

This assumes that given a fair way for reaching a decision, people would agree to give each other as much freedom as possible. This is hard to achieve because differences in status, power, wealth, and intelligence of people give some people in society unequal opportunity when the moral ground rules of society are decided.

Divine Will (from Augustine, a Catholic bishop)

Love (the Christian) God and do what he tells you to do.

Ethics is a part of theology. For example the Ninth Commandment ‘You shall not bear false witness against your neighbour’. Tells to tell the truth no matter how painful the consequences.



FURTHER READING:


Nicholas Jones, An Introduction to Ethical Theory. The whole book is on the Internet at:

or

A Pluralistic Approach to Moral Theory, by Lawrence M. Hinman at

1 Definition of 'public relations'


BMS 405 PUBLIC RELATIONS III

HANDOUT 1:
DEFINITIONS

Public Relations – definitions

Public relations (PR) is about organizations (or politicians, or celebrities etc.) creating and keeping a good relationship with people that the organization depends on for its success.

Public relations is the opposite of advertising. In advertising, you pay to have your message placed in a newspaper, TV or radio spot. In public relations, the article that features your company is not paid for. The reporter, whether broadcast or print, writes about or films your company as a result of information he or she received and researched.

Publicity is more effective than advertising, for several reasons. First, publicity is far more cost-effective than advertising. Even if it is not free, your only expenses are generally phone calls and mailings to the media. Second, publicity has lasts longer than advertising. An article about your business will be remembered far longer than an advert.

Publicity has greater credibility with the public than does advertising. Readers feel that if an objective third party - a magazine, newspaper or radio reporter - is featuring your company, you must be doing something worthwhile.

Unlike advertising or marketing, public relations is more ‘soft sell’ than ‘hard sell.’ PR is about information and persuasion rather than paying for advertising. It is sometimes accused of being ‘propaganda’ or ‘spin’ i.e. ‘the intentional manipulation of public opinion without regard for what is accurate or true’.

A large number of stories in newspapers and on broadcast news come from PR firms.

Today, many people believe that PR workers are unethical – they tell lies, but PR is not dishonest. In fact, the reason the best PR firms are so effective is precisely that they aren't dishonest. They give reporters genuinely valuable information. A good PR firm won’t contact reporters just because the client tells them to; they've worked hard to build their credibility with reporters, and they don't want to destroy it by feeding them propaganda.

Good PR firms give reporters stories that are true, but whose truth favors their clients.

Different publications vary greatly in their reliance on PR firms. At the bottom are the trade press, who make most of their money from advertising and sometimes give the magazines away for free. The average trade publication is a bunch of ads, glued together by just enough articles to make it look like a magazine. They're so desperate for ‘content’ that some will print press releases almost word for word, if the PR person takes the trouble to write them to read like articles.

At the top end are publications like the New York Times and the Wall Street Journal. Their reporters do go out and find their own stories. They'll listen to PR firms, but briefly and sceptically.

Course outline BMS 405


Department of Media Studies
University of Botswana
Course Outline

Course Code: BMS 405
Course Title: Public Relations III
Lecturer: Prof Richard Rooney

1:0 Course Synopsis
Bring ethical issues in the practice of public relations to the fore as well as an examination of the practice of public relations in other parts of the world to enable students to understand the best practices of the profession.

2:0 Course Objectives
At the end of the course students should be able to:
a.                   Identify and explain ethical problems in public relations.
b.                  Recall public relations practice in selected countries
c.                   Explain the regulation of PR
d.                  Identify and explain corporate social responsibility

3:0 Course Content
a.       Ethical considerations in Public Relations
b.      Code of professional standards for the practice of PR
c.       Social Responsibility
d.      Professional PR organisations
e.       Criticisms of PR
Assessment
You will be assessed by course work only. There is no final exam.

Assessment 1 (40 percent)

Why should people who work in public relations behave in an ethical way? Give examples of some bad practice in PR and explain what can be done to overcome this. (About 1,700 words).

DEADLINE: 6 October 2011

Assessment 2 (60 percent)

Write an essay (about 2,200 words) on ONE of the following:

1.      Why are people worried about bad behaviour of public relations people? What can PR people do to show they can behave ethically?

2.      What is ‘self-regulation’ and how is it used to try to ensure good professional behaviour among public relations people?

3.      Some people say that there is no such thing as ‘public relations ethics’ and even say that PR people are deliberately ‘unethical’ because their whole business is about telling lies.  Discuss.

4.      There have been attempts to create codes of professional conduct in PR that can apply to everybody globally. What do these codes consist of and how useful do you think they can be to a country such as Botswana?

5.       What is ‘corporate social responsibility’? Why do some companies engage in it and what roles do PR people play in achieving successful CSR?

DEADLINE: 10 November 2011.

4:0 Recommended Texts

Global Protocol on Ethics in Public Relations
The International Public Relations Association (IPRA) Code of Conduct http://www.ipra.org/detail.asp?articleid=31